Refund policy
We want every Jewels Crest piece to feel considered from the moment you choose it.
Because our jewellery is made in small quantities using natural materials, all purchases are final sale.
No Returns or Exchanges
We do not accept returns, refunds or exchanges for change of mind, incorrect selection, personal preference, sizing preference or any other reason once an order has been placed.
Please review the product description, measurements, materials and order details carefully before purchasing.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or different from what you ordered, please get in touch with us within 48 hours of delivery.
Please send us:
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Your order number
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Clear photographs of the jewellery
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Photographs of the packaging
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A description of the issue
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An unboxing video, where available
Once reviewed, Jewels Crest may offer a repair, replacement or another appropriate resolution.
Natural Materials
Our jewellery uses precious & semi-precious stones, pearls and other natural materials.
Subtle differences in colour, shape, texture, markings and finish are natural characteristics of these materials and are not considered defects.
No two natural stones or pearls are exactly alike. These variations are part of the character of each piece.
International Orders
International purchases are also final sale and are not eligible for return or exchange.
Customs duties, import taxes, VAT and other destination-country charges are the responsibility of the customer.
If an international shipment is refused, returned or cannot be delivered because of unpaid duties, an incorrect address or failure to accept delivery, any resulting shipping, customs or handling costs may be charged to the customer.
Cancellations
Orders are processed shortly after purchase.
If you need to request a cancellation or change, please contact us immediately. Once an order has entered processing or has been dispatched, it cannot be cancelled or modified.
Questions?
support@jewelscrest.com