Shipping policy
Every Jewels Crest piece is carefully packed and prepared before it leaves our studio.
Delivery at a Glance
| Order Type | Processing / Dispatch | Estimated Delivery |
|---|---|---|
| India — Standard | Dispatched within 2 working days | 3–8 working days after dispatch |
| India — Custom Length | 5–7 working days before dispatch | 3–8 working days after dispatch |
| International | Dispatched within 2 working days | 10–21 working days after dispatch |
| International — Custom Length | 5–7 working days before dispatch | 10–21 working days after dispatch |
Delivery timelines are estimates and may vary depending on the destination, courier, customs clearance and other circumstances outside our control.
Cash on Delivery
COD orders require a 50% advance payment before dispatch.
Once your order is placed, our team will contact you to collect the advance. The remainin is payable directly to the courier upon delivery.
Dispatch
Orders are packed and handed over to our courier partner within 2 working days.
If a piece is being made to a length specifically requested by you, please allow 5–7 working days before it is shipped.
We'll message you if your order is likely to take longer than the stated processing time.
Shipping Within India
Shipping is free on every order, with no minimum purchase required.
Delivery usually takes 3–8 working days after dispatch, depending on your location. Metropolitan areas are generally at the quicker end of this window, while remote pin codes may take longer.
Once your parcel leaves us, you'll receive a tracking link by email and SMS.
International Shipping
We ship worldwide.
International shipping charges depend on the destination and weight of your parcel and are calculated at checkout before you complete your purchase.
International delivery typically takes 10–21 working days after dispatch. Delivery may take longer if your parcel is held by customs or delayed by local authorities or the courier.
Customs & Import Duties
For international orders, any customs duty, import tax, VAT, brokerage fee or handling charge imposed by the destination country is payable by the customer.
These charges are determined by the destination country's authorities. Jewels Crest has no control over these charges and cannot determine the amount in advance.
Such charges are not included in the amount paid at checkout.
If a parcel is refused at customs and returned to us, we will refund the value of the goods only. The original shipping charges paid by the customer will not be refunded.
Wrong or Incomplete Address
We ship to the address provided at checkout, so please make sure your shipping details are complete and accurate before placing your order.
If an order is returned to us because the address is incorrect or incomplete, we'll contact you to confirm the correct address.
For domestic orders, the first re-shipment is complimentary once the correct address has been confirmed.
Any subsequent re-shipment may be charged to the customer.
Delivery Inspection
Please inspect your parcel and jewellery carefully as soon as it is delivered.
If the outer packaging appears damaged, tampered with or opened, please take clear photographs or a video of the package before opening it.
If your jewellery arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with your order number and clear photographs of the jewellery and packaging. An unboxing video is strongly recommended and may be requested when reviewing a claim.
Please do not wear, alter or attempt to repair the piece before contacting us, as this may affect our ability to assess the issue.
For details on damaged, defective or incorrect items, please refer to our Refund & Exchange Policy.
Delays Outside Our Control
Courier backlogs, weather conditions, strikes, customs delays and other unforeseen circumstances can affect delivery times.
We'll always do our best to help track and resolve anything that is stuck, but we cannot guarantee a specific delivery date once your parcel has left us.
Questions About Your Shipment?
Questions about your shipment, tracking, delivery or international duties?
Get in touch with us at support@jewelscrest.com and include your order number. Our team will be happy to assist you.
We’re just a message away.
By placing an order with Jewels Crest, you acknowledge and agree to the shipping terms outlined above, including the applicable delivery timelines, international duties and customs responsibilities.
Thank you for choosing Jewels Crest. We’ll take care of your piece every step of the way.